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This is our favourite brewer of all time! We love it because it allows us to produce great cups of filter coffee very consistently.
Make sure you use a fine to medium grind, pour slowly and you can't go wrong.
Our method is to use 15g (about 2 heaped table spoons) of coffee for every 250ml (roughly 1 small mug) of water. Try boiling only the exact amount of water you want to use and don't forget to pour out every last drop!